Returns & Refunds Policy

Last updated: September 2026

1. Who Handles Returns and Refunds

PowerXpress LTD is the seller of products ordered through plug-insolar.co.uk and handles cancellations, returns, refunds, faults and warranty support. Plug-In Solar acts as the sales agent.

2. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your product, without giving any reason.

3. How to Cancel

To exercise your right to cancel, contact PowerXpress at contact@powerxpress.com, call +44 7990 069 488, or use WhatsApp, with a clear statement of your decision to cancel. Please provide:

• Your name and address
• Order number and date
• Product purchased
• Date received

4. Returning the Product

Please contact PowerXpress before sending a product back. PowerXpress will confirm the correct return address and, where applicable, collection arrangements. Do not send goods to the registered office without return instructions.

You must return the product within 14 days of notifying PowerXpress of your cancellation. The product must be:

• In its original packaging
• Unused and in the same condition as received
• Complete with all accessories and documentation

You are responsible for the cost of returning the product unless the item is faulty or not as described. Due to the size and weight of battery units, we recommend using a tracked and insured delivery service.

5. Refunds

Once PowerXpress receives and inspects the returned product, PowerXpress will process your refund within 14 days. The refund will be made using the same payment method as the original purchase.

PowerXpress may deduct an amount from the refund to reflect any diminished value of the goods if this has been caused by unnecessary handling.

6. Faulty or Damaged Products

If your product arrives damaged or develops a fault, contact PowerXpress immediately at contact@powerxpress.com or +44 7990 069 488. Under the Consumer Rights Act 2015:

• Within 30 days: You are entitled to a full refund for faulty goods
• Within 6 months: You are entitled to a repair or replacement; if this fails, a refund
• After 6 months: You must prove the fault was present at delivery

7. Warranty Claims

Eligible products come with the manufacturer's warranty stated on the relevant product page or documentation. Warranty claims are handled separately from statutory consumer rights. Contact PowerXpress to start a warranty claim.

8. Contact PowerXpress

For cancellations, returns, refunds, faults or warranty queries, email contact@powerxpress.com, call +44 7990 069 488, or use WhatsApp. Support hours are Monday to Friday, 08:00–18:00 UK time; weekends closed.