Privacy Policy

Last updated: March 2026

1. Who We Are

Plug In Battery Ltd (Company Number: 17134171), trading as Plug-In Solar ("we", "us", "our"), operates the website plug-insolar.co.uk. We are an authorised Plug-In Solar Energy Partner registered in England and Wales. For data protection enquiries, contact us at admin@plug-insolar.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: Name, email address, phone number
• Property data: Property type, whether you have solar panels
• Transaction data: Purchase details, delivery address, payment information
• Technical data: IP address, browser type, device information, cookies
• Usage data: How you use our website, pages visited
• Communications data: Messages you send us via our contact form

3. How We Use Your Data

We use your data for the following purposes under the lawful bases indicated:

• To process orders and deliver products (contractual necessity)
• To respond to enquiries (legitimate interest)
• To send relevant product information (consent, where given)
• To improve our website and services (legitimate interest)
• To comply with legal obligations (legal obligation)

4. Orders: PowerXpress LTD Is the Seller

Products ordered through this website are sold and fulfilled by PowerXpress LTD, Unit 1, Kelpatrick Road, Slough, SL1 6BW, United Kingdom (VAT GB516323220). When you place an order or reservation, we share your name, contact details, delivery address and order details with PowerXpress LTD.

PowerXpress LTD uses this data as an independent controller to take payment, arrange delivery, and handle cancellations, returns, refunds, faults and warranty claims. Payments are processed by Stripe on behalf of PowerXpress LTD; we do not see or store your card details.

For questions about how PowerXpress uses your order data, contact contact@powerxpress.com or +44 7990 069 488. For anything about this website, marketing or the affiliate programme, contact us at admin@plug-insolar.co.uk.

4a. Other Data Sharing

We do not sell your personal data. We may also share data with:

• Payment processors (to process transactions securely)
• Analytics providers (in anonymised/aggregated form)
• Legal authorities (where required by law)

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Order data is retained for 6 years for tax and legal purposes. Enquiry data is retained for 2 years unless you request earlier deletion.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at admin@plug-insolar.co.uk.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.